If you’re a restaurant professional who cares about great food and drink as well as superb hospitality, welcome. We’re a group of restaurateurs, culinary experts and food aficionados who happen to operate restaurants in airports throughout North America. Our company is growing, our team is inspired, and we are looking for professionals to share our passion.
As a member of the SSP America management team, you will join a group of true professionals who care about creating a superb workplace culture and achieving commercial success.
Our management teams are charged with driving profitability, building teams, delivering exceptional service, building strong relationships with our airport clients and solidifying working relationships with brands.
Regional Vice President of Operations
Regional Director of Operations
As a regional leader, your portfolio is comprised of multiple-scale airport operations in a geographical region. Your position reports to the Chief Operating Officer.
Director of Operations
General Manager
If you are the Director of Operations or General Manager, you are responsible for the overall operation, team, culture and commercial success. The General Manager position often reports to a Director of Operations while the directors of operation report to the regional leaders.
Multi-unit Manager
Terminal Manager
In this position you are leading the charge by driving profitability, exceptional service and a culture of multiple units at an airport location. These positions report to the general manager.
Restaurant Manager
Assistant Manager
In these positions you would be responsible for managing all areas of a full service and/or quick service operation within the airport location. Typically, you have responsibility for a significantly sized local, proprietary or national brand. These positions report to a Multi-unit Manager, General Manager or Director of Operations.
Commissary Manager
The Commissary Manager is responsible for managing the commissary activities of an airport location with variable sales volume and routine operations. This includes purchasing, food production and storage, ensuring food quality, controlling food and labor costs, ensuring product is delivered to units, leading the commissary team, educating associates on equipment and food safety. This position reports to the Director of Operations/General Manager of the specific location.
Executive Chef/Culinary Manager
You are responsible for the brand culinary program; including management of the culinary team, food quality/presentation, menu development and maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of inventory control. The position reports directly to the Director of Operations or General Manager.
Operational Management Positions
It takes a village to run a restaurant and at SSP America we are always on the lookout for leaders who are true professionals able to keep our teams and processes organized. Positions include Unit Controller/Financial Analyst, Loss Prevention Managers, Human Resources Manager & Generalist, Talent Acquisition Recruiter, Payroll Manager, Cash Room Manager and Office Manager.
As the Food Travel Experts, we believe your training and development are key ingredients to creating a successful career. To ensure we do our part to help you achieve your career goals, we provide a wide range of customized training and development programs.
Guest Service Excellence
“The best part of the journey begins with me.”
This is our service promise to guests. Whether a guest purchases a bottle of water or a three-course meal, we train each of our employees to deliver an authentic hospitality experience. Our Guest Service Excellence program teaches you about our service expectations, upselling and approach to hospitality. What’s more, our guest service training will help you become a valuable member of the SSP America team.
Building a World-class Culture
We understand our success comes from creating a culture of teamwork, respect and responsibility. And, when you join the SSP America team, you will receive training that ensures you understand our culture based on the PASSION Principles. We also walk through the realities of air travel in the 21st century, the competitive landscape and growth of our company. Our ultimate goal is to build a team of passionate employees who share common values and commitment to hospitality.
The Passion Principles
Passion for every detail
Authentic experiences
Service from the heart
Sincerity every step of the way
Innovation always
Open to new ideas
Noble at all times
Manager in Training Program (MIT)
As a frontline manager you will interact with more employees than any other single role and have the greatest influence and impact on the results, productivity and environment of our airports. Our initial training program for a new manager focuses on developing your confidence and knowledge so you have the tools to effectively lead and inspire our associates. By using empathy training, e-learning modules and challenging activities, you will gain knowledge about our systems, processes and philosophies. This information will serve as an anchor of knowledge and will be your foundation of excellent leadership. Preparing you for your role is essential to your success and SSP America’s as we grow together.
Internal Development
SSP America believes the greatest source of new managers is our internal associates. So we challenge you, and all of our employees, to advance your knowledge, polish your skills, and look toward the horizon to achieve your potential. We support your growth through our developmental site, Academy Live, which houses multiple types of learning aids and mediums. Additionally, SSP America is focused on succession planning for aspirational associates through its succession planning program, designed to provide personalized guidance in developmental activities.
We are continually searching for our future leaders amongst our ranks. We are on the lookout for individuals who want to impact our business as we grow and expand. Our passion and commitment to your growth is supported by monthly webinars focusing on behavioral, technical or performance skills. To complement the monthly webinars, we also conduct quarterly improvement sessions that focus on high performer’s potential advancement and the sharpening of their leadership qualities.
At SSP America we believe if we take care of our managers, our managers will take care of our employees. And, then, our employees will take care of our passengers. That’s why we reward our management teams with a competitive portfolio of benefits, compensation and plans.
Ready for Your Career to Take Off? Ready, Set, Go
