PASSION for People

As part of our efforts treat all our colleagues with care and respect, a brand new, online orientation program called SSP America Company Expert: Orientation will launch in the Spring of 2022. In addition, a new role-based training program for all major airport roles will launch in 2022. The goals for both programs is to infuse our PASSION Principles into initial training programs and help ensure employees have a strong foundation as they begin their new careers at SSP America.

Treating all our colleagues with care and respect

WE VALUE AND RESPECT OUR COLLEAGUES, AND CREATE AN ENVIRONMENT WHERE ALL COLLEAGUES FEEL INFORMED AND ENGAGED.

TARGET: Undertake annual team member engagement survey and integrate findings into future company initiatives around engagement, wellbeing, inclusion, development, and retention.

Target Achieved
Corporate and individual airport Engagement Survey Action Plans are updated quarterly and annually. Next survey scheduled for April 2022.

Promoting and protecting safety and wellbeing

WE PROTECT THE SAFETY OF OUR COLLEAGUES AND CUSTOMERS AND PROMOTE OUR COLLEAGUES’ WELLBEING.

TARGET: By 2022 develop holistic Wellbeing Strategy to support team members’ physical, mental, and financial wellbeing with action on supporting team members “post COVID.”

Target Achieved
Program includes discounted gym membership for employees and families, employee assistance programs that offer work/life resources, paid subscription to activity focused, digital health app called WalkingSpree with quarterly incentives, wellness library on company intranet and financial planning resources and education.

Embracing diversity, protecting human rights

WE PROMOTE AN INCLUSIVE CULTURE, REFLECTING THE DIVERSITY OF OUR LOCAL COMMUNITIES AND THE CUSTOMERS WE SERVE. WE RESPECT AND PROTECT HUMAN RIGHTS IN OUR BUSINESS AND SUPPLY CHAIN.

TARGET: By 2025, have an inclusive and diverse executive and senior leadership team.

On Target

Supporting our communities

WE SUPPORT THE COMMUNITIES IN WHICH WE OPERATE THROUGH PARTNERSHIPS WITH CHARITABLE AND OTHER LOCAL ORGANIZATIONS, PARTICULARLY IN ALLEVIATING FOOD POVERTY.

TARGET: By 2025 have partnership with food poverty charity and local charities.

Ahead of Schedule
U.S. partnership with Meals on Wheels in place 2021.
Canadian partnership to be in place 2022.
Supported 90+ local charities in 2019. Support declined 2020-2021 due to COVID-19. On target to achieve 2019 support level by target year.