Working at SSP America, According to Team Members

SSP America is grateful for each food travel expert. We have the best team in the business and the best restaurant jobs around, from entry-level careers to full-time careers. Here, everyone has a voice. That’s one reason we asked the team for their thoughts on what it’s like working for SSP America. 

Check out their answers!

In your own words, how would you describe the culture at SSP America?

• “It’s my second home.”
• “We have fun. There is a magnetism here – you can feel it.”
• “There is a lot of variety. Every day is different.”
• “There is a connectedness here.”
• “I feel supported and listened to.”

Why did you join SSP America? Why do you stay?

• “Why would I leave? I want to retire here.”
• “I’m excited to get to work. It’s my family.”
• “I love the people and I love what I do.”
• “I stay because I feel seen, I feel heard, I feel valued.”

What does ‘food travel experts’ mean to you?

• “Providing a great guest experience.”
• “It’s about service. It gives me a chance to talk about my community.”
• “It’s about taste of place.”
• “It’s what SSP America is all about.”

How do you feel your role impacts the customer experience?

• “I just want to give people food smiles.”
• “Helping makes me happy.”
• “I may not be frontline, but I know what I do helps the customer.”
• “It’s about service from the heart.” 

Finally, we dug into SSP America’s seven PASSION Principles, which guide our company and team. They are: PASSION for every detail, authentic experiences, service from the heart, sincerity every step of the way, innovation every day, open to new ideas, and noble at all times.

Team members’ thoughts on SSP America’s PASSION Principles:

• “The PASSION that we have for SSP radiates out into the whole airport.”
• “They have transformed our culture.”
• “I try to apply them to my day-to-day.”
• “The PASSION Principles are a guide to how to live my life.”
• “We walk the walk and talk the talk.”

There you have it! These responses—gathered from SSP America team members between November 2023 and February 2024—showcase SSP America’s thriving culture. Here, team members feel seen, heard, and valued—because they are.