Team Member Spotlight: Todd Kaufman

“We think of customer-facing technology as an enabler—as something that enhances and adds to an experience—not as something that takes away from one,” explains Vice President, Information and Technology Solutions, Todd Kaufman. “For example, with our Order at the Table technology, passengers can order food and drinks with their server—or on their phones.”

“We think of customer-facing technology as an enabler—as something that enhances and adds to an experience—not as something that takes away from one,” explains Vice President, Information and Technology Solutions, Todd Kaufman. “For example, with our Order at the Table technology, passengers can order food and drinks with their server—and perhaps a second round on their phone, a third with their server, and so on.” In this way, SSP America’s technology caters to a diverse passenger demographic—ensuring eating and drinking at the airport is frictionless—while the rest of the traveling experience might not be.